When is the calendar posted?

We post all TSCC opportunities on the first business day of the month one month in advance. It is a manual process completed between 8:00am and 10:00am on the first business day of the month. 

Example: January’s calendar is posted on the first business day of December. February’s calendar is posted on the first business day of January. 

There is no availability on the calendar. Can I show up anyway?

Due to safety policies, we do not allow walk-ins. 

The calendar is completely full. Are there other opportunities?

Once the TSCC calendar is full, there is no additional availability with TSCC. We recommend checking on the first business day of the month to secure a space. 

What is the minimum age?

Volunteers must be at least 14 years old on the day of their volunteer shift. The minimum age of the volunteer varies depending on the opportunity. Each opportunity description will list the age requirement. 

Does my child need a chaperone?

There is no chaperone required. A parent/guardian will be required to electronically sign their liability waiver. The minimum age to volunteer is 14.

I am volunteering and my child is under 14. Can they sit in the in the room while I volunteer? 

We are not able to have unaccompanied children sit in the volunteer area or lobby during a volunteer shift. 

How can I track my hours? 

Our volunteer portal will automatically track your hours. A TSCC representative will help check you in when you arrive for the shift; the check-in will be reflected in your volunteer account. 

I am completing community service hours for school. Can my hours be verified? 

TSCC will verify service hours for educational institutions. If you have a form from the school that needs to be signed, bring the form with you to the volunteer shift. A TSCC staff member will sign the form at the end of the volunteer shift. 

My school needs an email address for the online verification. What is the email address?

Please use [email protected] for hour verification forms. 

My hours were declined on my school’s verification system, but I completed the work. What happened?

Hours are declined typically for three reasons: 

• The name on the verification does not match a name in our system. If your name in your volunteer account is a nickname or different from your school form, hours will be declined. Please ensure that the names match. 
• The email address on the verification form does not match the email address in our system. If your email address in your volunteer account is different from the email address on the form, hours will be declined. 
• The number of hours or the date is incorrect. When submitting hours for verification, please use the date you completed the hours and the number of hours of the service. We do not award time for arriving early. 

I am completing court-ordered community service hours. How can I verify my hours? 

TSCC is unable to sign court documents. Our volunteer portal allows for you to download a “Volunteer Resume” that will verify hours completed at TSCC. The resume will show dates, hours, and opportunities completed. 

I made a financial contribution for community service. Can I receive service hour credits for this donation? 

TSCC does not award service hours for monetary donations. TSCC will accept financial contributions and provide a donor receipt. 

I hosted a drive and made an in-kind donation. Can I receive service hour credits for this donation? 

TSCC does not award service hours for donations. TSCC will accept donations and provide a donor receipt. 

The hours in my volunteer account were declined. What happened? 

TSCC policy is that hours entered manually by the volunteer will be declined. Only hours entered by a TSCC Staff Member or using the Kiosk at an on-site volunteer location will be approved.

Where does the volunteer opportunity occur?

The description of the opportunity on the volunteer portal will provide the address. Please verify the location before responding to an opportunity.

• If the opportunity occurs at Joseph’s Coat clothing closet, it will be at 2855 Trinity Square Drive, Carrollton, TX 75006. 
• If the opportunity is at the Academy or Seven Loaves food pantry, it will be at 1401 Mira Vista Blvd, Plano, TX 75093. 
• If the opportunity is a Special Event, the location of the opportunity will vary. 

When does check-in begin?

The check-in time is included in the description of the opportunity. 

For Seven Loaves distribution sessions, check-in begins 30 minutes prior to the shift time. 

Can I arrive late to a shift? 

There is a 10-minute grace period. Once 10 minutes after the shift start time passes, volunteers will not be permitted to volunteer for that shift. 

What should I wear to the volunteer opportunity? 

Volunteers are required to wear closed-toe shoes. We recommend wearing comfortable clothing as you will be moving around.

If you are volunteering at a distribution, please dress appropriately for the weather.  

Is there a place to put my belongings? 

There is not a locked place to keep your personal belongings.

At the food pantry, there are lockers located next to the volunteer area to store belongings, but the lockers do not lock. 

Do I need to sign up to volunteer?

Yes. Each volunteer must create an account and sign up individually. You must be signed up for a session in advance for any volunteer opportunities.

How do I sign up for shifts?

Go to The Storehouse Volunteer page and sign up for a new account (new volunteers) or log in (current volunteers) to get started. 

Are all volunteers required to sign the Storehouse waiver?

Yes. All volunteers must sign the Storehouse Volunteer Waiver and Civil Rights Document annually, as directed upon registration process.

What if I am on the waitlist?

When all volunteer slots for a session are full, you can sign up on the waitlist. If you are on the waitlist, we are currently at capacity. If someone cancels, the system will send an email to all individuals on the waitlist. The sign up is then available on a first-come, first-served basis. Volunteers are notified when the spot has been taken.

I am registered for the shift online. Can I bring additional volunteers with me even if they are not registered online? 

Only volunteers who are registered for the shift will be able to volunteer for the shift. If you are bringing others with you, ensure they have already registered for the shift. We do not accept walk ins.

I am volunteering for two shifts in one day. Can I eat lunch in the volunteer area between shifts? 

We are unable to allow individuals or groups eat lunch in the volunteer areas between shifts. 

I am unable to volunteer for the shift that I registered for. What should I do? 

We understand that emergencies or situations arise where you are unable to attend the volunteer shift you registered for. Please unregister for the shift in your account. If possible, please cancel your spot at least 24 hours in advance.

Step-by-step instructions to cancel your shift (unregister for your opportunity) can be found in our How To Guide tab or the How To Video tab on the left hand navigation in your portal.

Here's an article about how to unregister/cancel your shift.

What happens if I no-show for a shift? 

We rely on volunteers to attend volunteer shifts that they register for. If you have three or more no shows, we will deactivate your volunteer account. 

I need to leave early from the opportunity. Am I able to leave early? 

Opportunities require individuals to work as a group to complete the tasks. If volunteers left early there would be gaps that we couldn’t fill in. For that reason, we require volunteers to stay for the full duration of the shift. 

I have a medical condition that requires special accommodations. Will TSCC be able to make accommodations? 

Each opportunity has different physical and mental requirements. The opportunity will describe these requirements. 

If you are in need of an accommodation, please let the TSCC Staff Member know when you check-in. 

Will there be a break during the volunteer shift?

There will not be an official break during the volunteer shift. However, volunteers are encouraged to take a break at any time they would like. 

I need to track my hours; can I do that?

• Hours are automatically tracked when you check-in with a kiosk or volunteer greeter.
• You can view your hours on your “Volunteer Resume”.
• We can sign verification forms for educational institutions at the conclusion of your shift.

How can I learn more about how to navigate the volunteer system?

There will be a How To Guide and How to Videos on the left navigation bar in your volunteer portal. Please click on those tabs for more information about how to navigate Galaxy.

We want to volunteer as a group with The Storehouse Community Center. Can we do that?

TSCC welcomes groups of up to 20 to volunteer for our opportunities based on availability. 

Can I create a team for my family?

Any group can create a team to reserve spaces to volunteer. 

We recommend using the team reservation method in our portal if you are wishing to volunteer with others. 

Can my group of 20 volunteer multiple times?

We ask that groups limit themselves to one shift per month. 

I am organizing a group volunteer opportunity. What should I do?

The team leader will create a team and reserve spaces for the entire team. After the spots are reserved, the team leader must have all team members join the team. 

Step-by-step instructions for this can be found in the left hand navigation bar of your portal. 

My company’s volunteer day is in 4 months. Can I reserve spaces now?

We are unable to reserve spaces for teams ahead of the calendar opening. The calendar opens one month in advance on the first business day of the month. 

I am creating the team. Do I need to know everyone who is joining when I create the team?

No, you can reserve up to 20 spots without knowing the names of the individuals joining the team. 

Does every team member need an account?

Yes, every team member must create their own account AND join the team in order to volunteer. 

Volunteers who create an account but do not join the team will not be able to volunteer. 

How do my team members join the team?

The team creator/leader will have access to a unique team link through their account. The team creator/leader should send this link to their team members to join. 

Step-by-step instructions for team members to join the team can be found in the left-hand page of their navigation bar in their portal. 

Click here to see how to join a team.

How long do I have to fill the spaces I reserved for the team? 

Any unfilled reserved spots will be released to the public 14 calendar days before the shift date. 

Our team is more than 20 people. Can we still volunteer together? 

If the regular number of volunteers in shift is not an option for your group, you can reserve 20 spots in two different shifts in the month for a total of 40 volunteers (based on availability). 

Can our group have lunch before or after the shift at TSCC facility? 

We are unable to accommodate groups who wish to eat together before or after their shift at our facility. There are several great restaurant options in the area perfect for groups of different sizes.

How do I create my volunteer account if I am a new volunteer?

You can create your volunteer account on our website. Please see this article for a video and more information on how to create your account.

Does each person in my family or group need their own account?

Every volunteer is required to have their own volunteer account, including minors. 

Each account requires a unique email address. 

My minor’s account requires a parent/guardian signature on the waiver. How do I sign the waiver?

The minor was prompted to enter the email address of a parent/guardian. An email was sent to that email address for the waiver to be signed. 

The system will not allow the parent/guardian waiver to be sent to the same email address as the email address used to create the account. The email addresses must be different. 

If you didn’t receive the email, check your spam/junk folder. 

If the email isn’t in your junk/spam, you can ema [email protected]  for assistance. 

Why do you need an emergency contact?

We require emergency contacts in case of the event of an emergency, such as a medical emergency or a fire. Please ensure that you do not list yourself as your own emergency contact. 

I cannot remember my password and I am not receiving the reset password email. What should I do?

Please email [email protected] for assistance. You must include the email address that you used to create your account in the email, along with your first and last name. 

I created my volunteer account. Am I good to go to a volunteer opportunity?

You must be registered for a volunteer shift to volunteer. 

Step-by-step instructions to register for a shift can be found in our Portal Guide.